Reports, after-sales service and returns for every delivery.
Every delivery, even of a single shelf, comes with a form signed by the end customer and a photo report for the retailer: if something is wrong, after-sales service or the return starts with everything already documented.
Delivery form
- Walls undamaged
- Floors undamaged
- Doors and windows undamaged
- Furniture as ordered
End customer's signature
After every delivery
A signed form, a report for the retailer.
- 01
Delivery form
At the end of every delivery the end customer signs the form: it confirms that the home has not been damaged and that the furniture is what was ordered.
- Even when delivering a single shelf
- Signed by the person receiving the goods
- Filed in our management software
- 02
Photo report
Our crews photograph the finished job and our logistics office sends you the report, with any part to be replaced already identified.
- The complete composition
- Details and appliances
- The part to be replaced marked on the order confirmation drawing
After-sales service and returns
Only if something is wrong.
Form and reportThe end customer signs, the retailer receives the photos.
All in orderThe delivery closes with the end customer's signature.
Something is wrongThe report shows the problem and the part to be replaced.
The retailer decidesThey order the after-sales visit or the return.
After-sales serviceWe schedule the visit and our crews replace the part.
ReturnWe collect the goods from the end customer and bring them back to the warehouse.
(Our other services)
The whole journey,from unloading to delivery.
